Support

If you need help with a purchase or need to request a refund, please do not hesitate to contact us. If you’re looking for general assistance, take a look at these frequently asked questions below.

How do I redeem my purchase?

Once you have purchased an experience on Hijinks, follow the redemption instructions in your confirmation email.

How do I cancel a purchase?

If you purchased an experience from Hijinks–whether you have redeemed that experience or not–you can cancel it right here with us. Contact us here and tell us that you would like to cancel a your purchase.

Please note, we must honor the cancellation policies of our experience partners and will not be able to offer a refund if it goes against the experience provider’s policy.

How do I change the date and time of my booking?

To change the date and time of your booking, you’ll need to be in touch with the experience provider.

 

Still have questions? We want to hear from you. Contact us here.

Looking for Partner FAQs? Find them here.