If you need help with a purchase please do not hesitate to contact us. If you’re looking for general assistance, take a look at these frequently asked questions below.

How do I cancel a purchase?

To secure a refund, please contact the experience provider directly using the information provided in your confirmation email. If you need help you can contact us for assistance.

Please note: we honor the cancellation policies of our experience partners and therefore are unable to offer refunds where it goes against the experience provider’s policy.

How do I change the date and time of my booking?

To change the date and time of your booking, you’ll need to be in touch with the experience provider.


Still have questions? We want to hear from you. Contact us here.

Looking for Partner FAQs? Find them here.